Refund Policy

FonPay values customer satisfaction and transparency. This Refund Policy explains how refunds are handled across our digital services.

Eligible Refund Cases

Refunds may be processed for:

• Failed transactions with successful debit
• Duplicate payments
• Service delivery failures caused by system errors

Non-Refundable Transactions

Refunds will not be issued for:

• Incorrect phone numbers submitted by users
• Incorrect meter or decoder numbers
• Completed successful transactions
• User errors during transactions

Refund Processing Time

Eligible refunds are usually processed within 24 to 72 business hours depending on the transaction type and payment provider.

Airtime2Cash Transactions

Airtime conversion transactions are reviewed individually. Users must comply with all platform requirements before refunds can be considered.

Fraud Prevention

FonPay reserves the right to investigate suspicious refund requests to prevent fraudulent activities.

Contact Support

Users experiencing transaction issues should contact FonPay support immediately with transaction details.